How capacity limits work

When you set a daily capacity limit, Envoy tracks your invites and visitors for the day and aggregates the numbers in a status bar on your dashboard. There are 4 different statuses based on the number of people expected and signed in.

Low capacity 0-79% of capacity.
Nearing capacity 80-100% of capacity
At capacity 100% capacity reached
Over capacity 101%+ capacity reached

Capacity limit alerts

Any Front desk, Location, or Global admin can also approve or deny via the dashboard.

If you or another admin is not actively watching the Envoy dashboard, you can assign an admin to get alerts when someone tries to sign in if capacity has been reached.

Different capacity limit notifications

Expected next-day capacity
1. This email will be sent to your selected admin(s) at 8:00 PM, based on the location's timezone, informing them of the next day's expected capacity.
Visitor needs approval
1. An alert when someone attempts to sign in but your location is already at capacity. An admin must approve any visitors who attempt to sign in once the location is at capacity.

Enabling capacity limits

From the left-hand menu navigate to Manage > Location Settings.
Scroll down to the Capacity section.
Click Enable.
From there, you can set a capacity for your location.
1. You can use the number arrows to the right of the text field or simply type in the number.
(Optional) Set an admin to get notifications when a visitor signs in or an invite is sent after you've reached capacity.
Make sure to tap Save after making your updates.

Editing the location capacity

From the left-hand menu, select Manage > Location Settings.
Scroll down to the Capacity section.
Click Edit.
Change the number and hit Save.
1. When you navigate back to the dashboard, you will see the change.

Adding a capacity limit notification

From the left-hand menu, go to Manage > Location Settings.
Scroll down to the Capacity section.
Click Enable or Edit.
Navigate to Capacity notifications and begin to type an admin's name.
1. The system will automatically display any matches in the dropdown.
Select the admin and click Save.

Approving or denying entries

You will navigate to the Visitor log if the visitor signs in via the iPad.
If the visitor was invited, go to the invites log.

Once there, you will see an alert.
1. You can approve or deny by clicking the button on the Visitor log.
2. Or you can click "View details" and approve or deny from inside the entry.

FAQ

Capacity limits are location-based. You have to set the capacity and the admin alerts per location.
You can view future day's capacity within the invites tab. The capacity bar will only appear if there are invites created.
We do not show the capacity bar on days in the past.
Capacity status changes from Low Capacity to Nearing Capacity at 80%.

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