Getting Started for Admins [EU]
Instructions on setting up and managing your account as an admin.
47 articles
Starting an Envoy TrialYou can set up your account in just a few minutes.
Purchasing FAQCommon questions about Envoy's purchasing process.
Accepted forms of paymentLearn more about which payment methods we accept below!
Cancellation policyLearn more about our cancellation policy below.
Envoy account structureLearn the basics about how accounts, locations and delivery areas work together.
Managing billingLearn how to access billing details and update them for your account.
Visitors billingEnvoy Visitors is a software as a service product - our plans offer different feature sets at different price points.
Capacity limitsSet up and manage your capacity limits.
Company logoLearn how to add a company logo within the Location settings in your Envoy dashboard.
Location overviewLearn more about how to get a collective view of your visitors across all the locations you manage.
Activity logLearn how to stay up to date on the changes made to your account: see which settings changed, who changed them, and when.
Using the Employee directoryLearn how to use all the different aspects of the Employee directory
Manually add employees to synced directoryLearn how manually adding employees can give you more flexibility with directory sync integrations.
About SAMLLearn about how Envoy uses SAML.
About the directoryLearn about why you need an employee directory and the different maintenance options.
Setting up the directoryLearn more about the different ways to set up and maintain your directory.
Primary LocationOrganize employees by setting their primary location.
Admin Roles & PermissionsLearn about the various roles and their permissions within Envoy.
Global Admin FAQWe’ve rounded up a few questions that are frequently asked by Envoy Global Admins.
Location Admin FAQWe've rounded up a few questions that are frequently asked by Envoy Location Admins
Security Admin FAQWe’ve rounded up a few questions that are frequently asked by Envoy Security Admins.
Custom Admin RolesLearn how to create custom admin roles for your workplace.
Billing Admin FAQWe’ve rounded up a few questions that are frequently asked by Envoy Billing Admins.
Front Desk Admin FAQWe’ve rounded up a few questions that are frequently asked by Envoy Front Desk Admins.
Account basics
Learn about how Envoy works, regardless of your product and plan.
How easy is it to get set up?Very easy, especially if you already have an iPad 😉
How should I structure my Envoy account?No matter if you plan to use Envoy at a single office or multiple, you only need one Envoy account. Learn more below!
What languages do you support?Envoy supports 30+ languages, learn which ones below!
Customer stories and case studiesSee how others are using Envoy as their workplace platform.
AccessibilityLearn more about Envoy's accessibility commitment.
Managing Locations and Location SettingsView, add and deactivate locations.
Customer SupportLearn more about our support team and how to reach us.
About the Home pageEverything you need to know about your homepage.
How to report a bugLearn how to report a bug from within the Envoy application(s).
Case studies, Demos, and TrainingCheck out the following material our customers have found useful!
What countries is Envoy available in? Can we purchase your hardware internationally?Envoy products are available around the world.