Front Desk Admins are given location-level access to the Envoy dashboard. You’ll have different permissions depending on the part of the dashboard you’re trying to access. If you think you need access to parts of that dashboard that are currently restricted, talk to your Location or Global Admin(s).

If you’re on an Envoy Premium or Enterprise plan, you can also sign visitors in directly from the invite dashboard.

You can view and edit visitor details that appear on the visitor log. You cannot delete visitor entries. Customized visitor log views do not save.

You’ll have full access to the invite dashboard. You can view, edit and delete invites for any employee at your specified location. Customized visitor log views do not save. If you’re on an Envoy Premium or Enterprise plan, you can also sign visitors in directly from the invite dashboard. Learn more about signing in via the dashboard.

You’ll have read-only access to the directory and devices at your location. This means you can view these pages, but you cannot make any changes (i.e., you cannot add employees or pair new iPads). If you think you need permission to make edits on these pages, please connect with your Location or Global Admin(s).

Front Desk Admins do not have access to change the Visitors settings or access company billing details.

If you can’t find what you’re looking for here, feel free to contact us.