How do I change my subscription?
Cancellation policy
You can contact us to cancel at any time, but please note that Envoy is not obligated to refund or prorate unused time on subscriptions.
Monthly plans are a higher cost, but offer the most flexibility, since you’re only paying for a month at a time.
Long term, annual plans costs less than monthly plans, but require payment for a full year in advance.
How do I upgrade?
You can upgrade your subscription at any time. To do so, visit your Billing page, and locate "Current plan". Click “Change plan.” After choosing a new plan, the screen will ask you to confirm plan details and subscription type.
If you’re using invoiced billing, you must contact us to change your subscription.
How do I downgrade?
Before downgrading your account, we suggest comparing each plan’s features to make sure you won’t be missing out on any key features currently being utilized.
If you’d still like to downgrade, please contact us to change your subscription.
Do you offer a la carte pricing?
At Envoy, each plan comes with a predetermined set of features with pricing to match. The ability to substitute features between plans does not currently exist. To compare a list of features per plan, visit our pricing page.
How do I see my receipts?
Receipts via email
Your company’s Global Admin should get receipts via email for every subscription charge. If you are the Global Admin, and you’re not getting receipts, please let us know. Include the email address you wish to receive the receipts, and we’ll make the change.
Receipts via dashboard
Go to your Billing page.
Look under payments to see a history of all charges.
To download a receipt for any charge, click “PDF.”
Receipts for Envoy Store orders
All Envoy Store receipts will be sent to the email address entered at the time store purchases were made. The line item on your monthly bank statement will read Outrageous Labs, Inc.
Can I extend my trial?
If you need to extend your trial for a few more days to explore the system further, we’re happy to help. Just contact us and let us know how we can assist.
Do you offer invoiced billing?
We offer invoiced billing for annual Premium and Enterprise subscriptions. For more information, contact our sales team.
If you can’t find what you’re looking for here, feel free to contact us.