About admin roles
Role-based administration allows you to provide the right Envoy access to specified team members. You can create your desired team structure to provide access to both onsite and remote team members. This article outlines the details of each available role and its permissions. After learning about each admin role, you can start assigning admin roles to your team.
How admin roles work
Anyone that has been added to the employee directory can be assigned an Envoy admin role. Envoy’s admin roles fall into three categories: global permissions, location-based permissions, and custom permissions.
Administrators with global permissions have access to information and/or settings that affect all of your locations.
Administrators with location-based roles have access to information and/or settings for specified location(s).
Administrators with custom permissions have access to information and/or settings defined for their custom role at the specified locations. Please note that this feature is only available on our Visitors Enterprise Plan.
Anyone in the employee directory can access their personal dashboard. When they are assigned an admin role, they’ll still log in to the same dashboard, but they’ll have additional permissions depending on their assigned role.
Benefits of using admin roles
Protect your data and settings by granting access to the right employees.
Create a flexible team structure to meet your business needs.
Admin roles and permissions
Global admin role
Global admins have full access to the following at all locations:
Visitor entries and invites at all locations
Virtual Front Desk settings and call logs
Emergency notification settings and templates
All location settings - address, name, logo, colors, etc.
Device management (Visitors kiosks and printers)
Employee records
Admin roles and admin management
Billing details (e.g. change credit card, change plan subscription)
Learn more about Global admin level access
In addition to location-level permissions, global admins can access the Global overview.
Location admin role
Location admins have full access to the following at their admin-assigned locations:
Visitor entries and invites
All location settings - address, name, logo, colors, etc.
Virtual Front Desk devices
Emergency notification settings and location templates
Device management (Printers, Visitors kiosks)
Employee records
Assign location-based roles (cannot assign global roles)
Learn more about Location admin level access
Billing Admin
Full access to billing details (e.g. change credit card, change plan subscription)
Learn more about Billing admin level access
Front desk admin role
Front desk admins can do the following at their admin-assigned locations:
Read/Edit all visitor entries at their location. They cannot delete entries.
Read device information (Printers, Visitor kiosk, Delivery kiosk)
Read employee records
View admin roles
Learn more about Front desk admin level access
Security admin role
Security admins can do the following at their admin-assigned locations:
Read access to a special security dashboard that shows the day’s invited visitors
Learn more about Security admin level access
Deliveries admin role
Deliveries admins can do the following at their admin-assigned locations:
Scan deliveries
View the delivery log on the web dashboard
Learn more about Deliveries admin level access
Custom admin roles
Only available on our Visitors Enterprise plan.
You can create custom admin roles when Envoy's default roles don't quite work for your specific setup. This can be achieved by adding or removing permissions from one of our existing base roles listed above!
At this time only the subset of visitor permissions detailed here are customizable.
To get started with creating a custom admin role check out our guide here.
Additional Admin Roles and Information
How to assign admin roles.