Overview
Emergency Notifications is a comprehensive solution designed to enhance safety and streamline emergency response in your workplace. This feature provides real-time occupancy data and facilitates rapid communication during emergencies. You can see a list of all visitors on site, and send alerts across multiple channels in a few clicks, all from a single platform.
This article covers how to set up Emergency notifications. To learn how to send them, view our tutorial articles for Sending Emergency Notifications
Benefits
Onsite Awareness Precision: Knowing exactly who is in the building at any given time allows for more efficient evacuation procedures and ensures that no one is overlooked during an emergency.
1-click Communication: The ability to send immediate alerts to all Visitors during emergencies or drills ensures that everyone is informed and aware of the situation. This can help prevent panic, reduce confusion, and ensure that everyone knows what to do and where to go, making emergency situations more manageable. Visitors can also respond by marking themselves as safe, providing admins and responders with up-to-date information on who needs help.
Compliance-Conscious Coordination with Emergency Responders: By providing emergency responders with live data, Envoy Emergency Notifications aids in rescue efforts and ensures that help can be directed where it's most needed.
Tools consolidation: Envoy Emergency Notifications consolidates emergency preparedness into our all-in-one workplace platform, eliminating the need for multiple-point solutions.
A Visitors Enterprise subscription allows you to send emergency notificaitons to your Visitors only
Learn more here about our features and pricing.
Delivery Methods
Effortlessly send multi-channel emergency notifications via SMS, email, Slack, or Microsoft Teams.
SMS
Email
Slack
Microsoft Teams
Requirements
Your visitor sign in flow must require that visitors provide their mobile number during registration. This will allow Envoy to send your visitor a SMS emergency notification during an emergency.
You must use Envoy's default "Your Phone Number" field for Emergency Notifications
Go to Visitors > Settings > Sign-in flow on the Envoy web dashboard.
Click Edit on the sign in flow you need to update.
Under the Sign-in fields tab locate the field titled Your Phone Number and toggle it to be Required.
Make sure to hit the Save button at the top right.
If you do not have the phone number field added yet, select the Add field dropdown caret at the top.
Choose the Phone option and this will add the Your Phone Number field to your flow.
Toggle it to be Required and click Save.
Notification Recipients
Emergency Notifications allow you to send emergency notices to:
Yourself.
All checked-in visitors.
Visitors with reservations/invites for the day at a specific location.
Enabling Emergency Notifications
Before you can send emergency notifications using Envoy Mobile, this feature needs to be enabled on the web by a Global or Location admin.
Login to the Envoy web dashboard.
Navigate to Communications > Settings.
Scroll down to Emergency Notification settings.
Toggle Allow admins to send emergency notifications to On.
Once enabled, you're ready to send your messages!