✨Tip: This will need to be done per visitor type if you have more than one.✨
Enable or disable visitor photos
If applicable, select the visitor type you wish to edit.
Select Photo from the top navigation.
Locate Visitor photos.
To enable, toggle to the on position.
To disable, toggle to the off position.
Enable or disable “Use existing photos”
If applicable, select the visitor type you wish to edit.
Select Photo from the top navigation.
Locate Visitor photos and ensure it is toggled to the on position.
Locate Use existing photos and toggle it to the desired position.
To enable, toggle to the on position. Enabling will use the photo on file for any recurring visitors.
To disable, toggle to the off position. This will ensure you capture a new photo for every visitor.
Deleting visitor photos
Global, Location, and Front desk admins can delete a visitor's photo within the entry on the visitor log.
Navigate to Visitors > Visitor log, then locate the visitor you want to edit.
Click into the entry. The visitor's photo will have a ✏️ pencil icon. Click the pencil to open the visitor's photo.
Click Remove photo, then confirm by clicking Delete.
The visitor's entry will be refreshed with their initials.
Visitors are not informed that their photo has been deleted. If they visit again, they will need to re-take their photo.