Visitors [EU]
Everything you need to create a great visitor sign in experience.
69 articles
About Envoy VisitorsLearn about our digital visitor management system that’s changing how visitors sign-in at workplaces!
About visitor dataA key part of any visitor management system is the ability to keep your visitor data organized and easily accessible.
Using Visitors for evacuationSince Visitors helps you keep track of who’s in the building, it can be a helpful resource in the event of emergency or evacuation.
Setting language for your team and visitorsSet your team’s language preference and which languages are available to visitors.
EU Data Settings for VisitorsEnsure your Envoy Visitors instance is configured to use our EU data center.
About Envoy VisitorsEnvoy Visitors is a digital visitor management system that’s changing how visitors sign-in at workplaces around the world.
Introducing your team to Envoy VisitorsBefore you start signing in visitors, let your team know what changes to expect & how to make Envoy Visitors work with their workflow.
Set up checklist for VisitorsYour step-by-step list for setting up your Envoy Visitors account.
Create smart workflows with rulesLearn how to set up workflows that save your team time and make security foolproof with rules.
Global Sign-in FlowsLearn about how to manage sign-in flows globally.
Respondent TypesLearn more about the different types of users who will sign in to your workplace
Visitor TypesWe know that not all offices have the same requirements or policies when it comes to visitor management, so Visitors is fully flexible.
Sign-in FlowsSet up sign-in flows that capture visitor information like name, contact details, and more.
About sign-in fieldsLearn how to customize the sign in flow to fit your companies needs.
Touchless walk-insLearn how to have a touchless sign-in experience for your walk-up visitors.
Plus one sign-inEnvoy’s plus one sign-in feature allows one visitor to sign in with additional unspecified visitors.
Managing visitor sign-in kiosksLearn how to manage and monitor your iPads once they’re paired.
Setting up the visitor sign-in kioskLearn how to set up an iPad to work as your visitor sign-in kiosk.
About the visitor sign-in kioskLearn how the basics of how the Visitors kiosk works with your location.
Welcome screen set-upCustomize the Visitors kiosk welcome screen to create a great first impression.
Kiosk offline modeIf iPads become disconnected from Wi-Fi, visitors can still sign in. Learn how the iPad operates offline in this article.
iPad status alertsiPad status alerts notify your team when your device is offline. Learn about these notifications and how to customize them.
Final ScreenThe last step of the sign-in flow welcomes your visitor to your workplace. You can customize this screen with a graphic, text, or video!
What hardware do I need to use Envoy Visitors?To use Envoy, you’ll need a computer, an iPad and (optional) a printer.
Multiple Hosts on invitesAdd additional hosts to invites to ensure a great visitor experience.
Setting up registration for InvitesThis article outlines how to set up and configure registration.
Invite ApprovalsEnable invite approvals for single, recurring, bulk, and group invites.
Configure the Invitation emailLearn about how to customise the Invitation Email.
Group invitesIf you’re expecting a large group of visitors, the group invites feature can help you easily manage your guests' details.
Bulk InvitesInvite multiple visitors for multiple dates, all at once, with our bulk invites feature.
About visitor emailsLearn more about managing the emails you send to visitors.
How to sign in visitorsLearn more about the multiple ways you can sign in visitors.
Near visit registrationLearn about Near visit registration for invited guests, ensuring that any information answered during registration is up to date.
Multi-location InvitesLearn how to send an invite for multiple locations.
Badge printer setupLearn how to set up your Brother QL-820NWB.
Device status - printer offlineLearn what to do if your Printers go offline.
About the badge printerLearn how the basics of how the badge printer works.
Multiple printersLearn how to pair and manage multiple printers at any location.
How do I order or reorder badgesLearn how to order or reorder badges
About supported visitor badgesLearn about the types of supported badges.
Alternate Bluetooth connection method for the Brother QL-820NWB printerAn alternate method to connect the Brother QL-820NWB via Bluetooth
Envoy PrintEnvoy is compatible with a variety of printers! Learn how to download and configure Envoy Print.
Assistant notificationsThe assistants feature gives Envoy administrators the flexibility to specify who receives notifications for certain employees.
Fallback notificationsLearn about how to alert someone if there is no host for someones visit.
Setting up host notificationsThis article outlines how to set up and configure host notifications.
About host notificationsWith Envoy Visitors, you can automatically notify your employees when visitors arrive to see them.
Printer out of paper notificationsLearn how to be notified when your printer runs out of badges.
Troubleshooting notification issuesIf visitors are completing the sign-in process on your iPad but you’re not receiving host notifications, you can quickly troubleshoot.
Managing visitors and invites
How to use the visitors and invites log
Using the visitor logLearn the different parts of the visitor log, how to use them, and how to customize them.
Returning VisitorsLearn how to customize what Envoy remembers when a Visitor signs in.
How to sign out visitorsLearn about the benefits of using sign-out and the different ways you can sign out visitors.
Editing and deleting visitor entriesOnce a visitor has signed in, their entry can be edited or deleted as needed.
Tips for using Visitors at eventsWhether or not you use Envoy Visitors at your front desk, it can be a great addition to events like meetups, small conferences & gatherings
Setting up visitor photosThis article outlines how to setup visitor photos.
Tips for getting good photosIf you’re capturing visitor photos, here's some tips to ensure you get a crisp, high quality photo!
Exporting Visitor dataLearn how to export visitor and invite logs.
Analytics
Learn how Envoy makes it easy to track visitor trends with our analytics dashboard
Global Analytics for VisitorsView your visitor analytics within the Global overview.
About Visitors AnalyticsUse the Visitors analytics dashboard to learn more about how your team and visitors use Envoy.
Visitor emails
Customize the emails you send to your guests
Configure the Welcome emailLearn how to configure and customize the Welcome email that Envoy sends out to your guests after sign-in.
Setting up the survey emailThis article outlines how to set up your survey email and select administrators to receive a weekly email summary of the results.
Setting up the welcome guideHow to create and customize your location’s welcome guide.
Security features
Learn about Envoy Visitors enhanced security options
ID CheckLearn how Envoy Visitors can help you keep track of which guests have had their IDs checked.
ID scanningAdd an extra layer of security to your sign-in with ID scanning.
Legal Documents
Using and storing your Legal Documents with Envoy
About Legal Document SigningWith Envoy Visitors, you can prompt visitors to electronically sign a legal document when they sign in. Learn how it works below!
Setting up legal document signingThis article outlines setting up and configuring your legal documents, such as NDAs or safety waivers.
Setting up legal document storageThis article outlines how to set up and configure the different ways you can store signed legal documents.