Visitors [EU]
Everything you need to create a great visitor sign in experience.
93 articles
- About Envoy VisitorsLearn about our digital visitor management system that’s changing how visitors sign-in at workplaces!
- About visitor dataA key part of any visitor management system is the ability to keep your visitor data organized and easily accessible.
- Using Visitors for evacuationSince Visitors helps you keep track of who’s in the building, it can be a helpful resource in the event of emergency or evacuation.
- Setting language for your team and visitorsSet your team’s language preference and which languages are available to visitors.
- EU Data Settings for VisitorsEnsure your Envoy Visitors instance is configured to use our EU data center.
- About Envoy VisitorsEnvoy Visitors is a digital visitor management system that’s changing how visitors sign-in at workplaces around the world.
- Introducing your team to Envoy VisitorsBefore you start signing in visitors, let your team know what changes to expect & how to make Envoy Visitors work with their workflow.
- Set up checklist for VisitorsYour step-by-step list for setting up your Envoy Visitors account.
- Global Overview
- Create smart workflows with rulesLearn how to set up workflows that save your team time and make security foolproof with rules.
- Global Sign-in FlowsLearn about how to manage sign-in flows globally.
- Respondent TypesLearn more about the different types of users who will sign in to your workplace
- Visitor TypesWe know that not all offices have the same requirements or policies when it comes to visitor management, so Visitors is fully flexible.
- Sign-in FlowsSet up sign-in flows that capture visitor information like name, contact details, and more.
- About sign-in fieldsLearn how to customize the sign in flow to fit your companies needs.
- Touchless walk-insLearn how to have a touchless sign-in experience for your walk-up visitors.
- Plus one sign-inEnvoy’s plus one sign-in feature allows one visitor to sign in with additional unspecified visitors.
- Sign In Flow RulesLearn how to set up automated workflows with response-dependent actions.
- Managing visitor sign-in kiosksLearn how to manage and monitor your iPads once they’re paired.
- Setting up the visitor sign-in kioskLearn how to set up an iPad to work as your visitor sign-in kiosk.
- About the visitor sign-in kioskLearn how the basics of how the Visitors kiosk works with your location.
- Welcome screen set-upCustomize the Visitors kiosk welcome screen to create a great first impression.
- Kiosk offline modeIf iPads become disconnected from Wi-Fi, visitors can still sign in. Learn how the iPad operates offline in this article.
- iPad status alertsiPad status alerts notify your team when your device is offline. Learn about these notifications and how to customize them.
- Final ScreenThe last step of the sign-in flow welcomes your visitor to your workplace. You can customise this screen with a graphic, text, or video!
- What hardware do I need to use Envoy Visitors?To use Envoy, you’ll need a computer, an iPad and (optional) a printer.
- Multiple Hosts on invitesAdd additional hosts to invites to ensure a great visitor experience.
- Setting up registration for InvitesThis article outlines how to set up and configure registration.
- Invite ApprovalsEnable invite approvals for single, recurring, bulk, and group invites.
- Configure the Invitation emailLearn about how to customise the Invitation Email.
- Group invitesIf you’re expecting a large group of visitors, the group invites feature can help you easily manage your guests' details.
- Bulk InvitesInvite multiple visitors for multiple dates, all at once, with our bulk invites feature.
- About visitor emailsLearn more about managing the emails you send to visitors.
- Near visit registrationLearn about Near visit registration for invited guests, ensuring that any information answered during registration is up to date.
- Multi-location InvitesLearn how to send an invite for multiple locations.
- Signing in with a QR code passHow to enable and use visitor QR code passes as an invited guest.
- About the badge printerLearn how the basics of how the badge printer works.
- How do I order or reorder badgesLearn how to order or reorder badges
- About supported visitor badgesLearn about the types of supported badges.
- Inserting badgesLearn how to insert badges into the Brother QL-820NWB or QL-720NW printer.
- Badge settingsLearn about the benefits of printing badges and customizing your badge settings
- Device status - printer offlineLearn what to do if your Printers go offline.
- Badge printer setupLearn how to set up your Brother QL-820NWB.
- Multiple printersLearn how to pair and manage multiple printers at any location.
- Advanced printer requirementsLearn about our advanced printer requirements.
- Envoy PrintEnvoy is compatible with a variety of printers! Learn how to download and configure Envoy Print.
- Troubleshooting Printer Offline StatusLearn what to do if your Printers go offline.
- Printer troubleshooting: Network connection (Wi-Fi or Ethernet)Learn how to troubleshoot your Wi-Fi-connected printer if it goes offline.
- Alternate Bluetooth connection method for the Brother QL-820NWB printerAn alternate method to connect the Brother QL-820NWB via Bluetooth
- Common CSS customizationsThis article outlines how to further customize your badge display and layout with custom CSS.
- Assistant notificationsThe assistants feature gives Envoy administrators the flexibility to specify who receives notifications for certain employees.
- Fallback notificationsLearn about how to alert someone if there is no host for someones visit.
- Setting up host notificationsThis article outlines how to set up and configure host notifications.
- About host notificationsWith Envoy Visitors, you can automatically notify your employees when visitors arrive to see them.
- Printer out of paper notificationsLearn how to be notified when your printer runs out of badges.
- Troubleshooting notification issuesIf visitors are completing the sign-in process on your iPad but you’re not receiving host notifications, you can quickly troubleshoot.
Managing visitors and invites
How to use the visitors and invites log
- Using the visitor logLearn the different parts of the visitor log, how to use them, and how to customize them.
- Returning VisitorsLearn how to customize what Envoy remembers when a Visitor signs in.
- How to sign in visitorsLearn more about the multiple ways you can sign in visitors.
- How to sign out visitorsLearn about the benefits of using sign-out and the different ways you can sign out visitors.
- Editing and deleting visitor entriesOnce a visitor has signed in, their entry can be edited or deleted as needed.
- Tips for using Visitors at eventsWhether or not you use Envoy Visitors at your front desk, it can be a great addition to events like meetups, small conferences & gatherings
- Setting up visitor photosThis article outlines how to setup visitor photos.
- Tips for getting good photosIf you’re capturing visitor photos, here's some tips to ensure you get a crisp, high quality photo!
- Exporting Visitor dataLearn how to export visitor and invite logs.
- Static QR code displayLearn how to enable and use a static QR code or link for visitor sign-ins.
- Visitor Data AnonymisationIn order to meet certain security or compliance rules, you may find it necessary to remove personally identifiable information about your Visitors. The Envoy Support team can assist with this…
- Visitor DirectoryLearn how to view and manage Visitors who enter your workplace.
- Visitor profile matching rulesDefine the rules that Envoy uses to match a visitor's profile within your Visitors Directory.
Analytics
Learn how Envoy makes it easy to track visitor trends with our analytics dashboard
Visitor emails
Customize the emails you send to your guests
- Configure the Welcome emailLearn how to configure and customize the Welcome email that Envoy sends out to your guests after sign-in.
- Setting up the survey emailThis article outlines how to set up your survey email and select administrators to receive a weekly email summary of the results.
- Setting up the welcome guideHow to create and customize your location’s welcome guide.
- Customising the Invitation emailLearn about how to customise your invitation email to suit your brand and locations
Security
Learn about Envoy Visitors enhanced security options
- About data securityLearn about Envoy's data security.
- Blocklist for VisitorsSecure your workplace by using the Blocklist to prevent unwanted guests.
- Watch ListThis article will help you learn about our watch list feature.
- ID CheckLearn how Envoy Visitors can help you keep track of which guests have had their IDs checked.
- ID ScanningAdd an extra layer of security to your sign-in with ID scanning.
- Using Visitors for evacuationSince Visitors helps you keep track of who’s in the building, it can be a helpful resource in the event of emergency or evacuation.
- Facial Recognition for VisitorsMake sign-in even faster by using Envoy's Facial recognition feature at your Visitors kiosk.
- Visitors setup guide for Martyn's Law (UK)Learn how to configure Envoy Visitors to meet your duties under the Terrorism (Protection of Premises) Act 2025, keep accurate onsite records, and respond effectively in an emergency.
- Walk-up Visitor ApprovalsStrengthen your visitor screening process by requiring authorization for unexpected visitors.
Legal Documents and Assessments
Using and storing your Legal Documents with Envoy
- About Legal Document SigningWith Envoy Visitors, you can prompt visitors to electronically sign a legal document when they sign in. Learn how it works below!
- Setting up legal document signingThis article outlines setting up and configuring your legal documents, such as NDAs or safety waivers.
- Setting up legal document storageThis article outlines how to set up and configure the different ways you can store signed legal documents.
- Visitor AssessmentsLearn how to create compliance-ready assessments for your visitors to take.
- Uploading Documents on Behalf of Visitors for AdminsLearn how to upload required documents to visitor records.
Global Features
Discover features that can be used across all your locations
- Global Sign-in FlowsLearn about how to manage sign-in flows globally.
- Global Invite LogView invitations across all locations in Envoy's global invite log
- Global Visitor AssessmentsCreate global assessments to use across all locations at your company!
- Global Approvals QueueLearn how to manage invite and entry attempts across all of your locations.